Smart home home entertainment

Every Home Entertainment or Home Automation system sold by Life Style Store includes the following benefits and inclusions at no additional charge as part of our Standard Service Package

24 month no cost after sales support

We know that a purchase of this nature is a significant investment, and we are there to support you with your new purchase. Any programming changes, rectification work or tuition required for the system during the first 24 months after installation will be provided at no charge. Naturally, if you decide to change components, alter or modify the system then applicable charges will apply.

LOAN PRODUCTS DURING THE WARRANTY PERIOD

Whilst we offer premium brands with optimal reliability and performance, we are working with electronics and sometimes product issues or service requirements can arise. If this occurs whilst the product is within the manufacturer’s warranty period, we will loan you a product at no charge to keep your system operational whilst your item is being serviced. Life Style Store are an authorised dealer for all products that we offer, so you will also receive full manufacturer’s warranty and support.

PREMIUM OR EXTENDED SERVICE OFFERINGS

Many customers enquire about enhanced or priority service plans and about also extending our service offering past the 24-month period. We offer the following three service plan packages, designed to offer you additional peace of mind, and the annual cost is based on the value of your system. You can purchase a service plan package for up to 12 months after the completion of your system and the renewal fee applies each year, there is a 5% discount for annual prepayment.

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Choose your Plan

TERMS & CONDITIONS

Where a product is deemed to be faulty during the warranty period we will provide you with a replacement product whilst your item is being repaired. The terms of the replacement will depend on your level of service coverage.

For the Standard and Bronze Service Plans, this loan product may not necessarily be the same or an equivalent product and is provided for the purpose of keeping your system operational whilst your product is being repaired.

For the Gold Service Plan, we will replace your product with the equivalent model (like for like or newer equivalent) and this product will be an exchange item that you will be able to keep as a replacement. The product will be of a similar age and condition and will be subject to the warranty terms of your original purchase.

For the Platinum Service Plan, we will replace your product with a brand new item (like for like or newer equivalent). This replacement will be subject to the warranty terms of your original purchase.

If you choose to upgrade any of your products whilst the unit is still in its warranty period you can do so by paying a price difference as follows:

For customers on the Gold Service Plan simply pay the difference between the current RRP of the new item and 70% of the current RRP of the old item. Eg to upgrade from a unit that sells for $,1999 to one that sells for $2,999 you pay $1,300 after trading in your current item.

For customers on the Platinum Service Plan simply pay the difference between the current RRP of the new item and the current RRP of the old item. Eg to upgrade from a unit that sells for $,1999 to one that sells for $2,999 you pay $1,000 after trading in your current item.

This offer is available for fully operational items or faulty items covered by warranty for the applicable fault. The upgraded product does not need to be the same brand as the unit it is replacing but it must be a higher model unit. Customer items with physical or non-warranty damage or not eligible for this offer. The unit must be returned complete with any accessories or packaging supplied.

If you would like to replace your item with an equivalent or better product you will receive the following discount on the replacement item after trading in the item you are upgrading. This applies to any item both during or after the warranty period as long as you are still subscribed to a service plan.

For customers on the Bronze Service Plan you only have to pay 80% of the value of the current retail price of the new item that you wish to purchase after trading in your current item.

For customers on the Gold Service Plan you only have to pay 70% of the value of the current retail price of the new item that you wish to purchase after trading in your current item.

For customers on the Platinum Service Plan you only have to pay 55% of the value of the current retail price of the new item that you wish to purchase after trading in your current item.

Where you experience an issue with your system that we cannot resolve via remote support we guarantee a site visit within the following timeframes:

Metropolitan Sydney – 24 Hours

  • Audio Visual or Technology Products (Monday to Friday)
  • Critical Automation

Regional NSW – 48 Hours

  • Audio Visual or Technology Products (Monday to Friday)
  • Critical Automation

Critical Automation is considered an item which the operation of your home relies on for safety or security – eg lighting control, access control or security. If you do not give us a chance or assist us to try and resolve the issue remotely then we reserve the right to add 48 hours to this response time.

This timeframe for response does not currently apply outside of New South Wales.

Any site service visits will be completed without a labour charge. This includes but is not limited to programming changes, rectification work or system tuition. If you exercise an upgrade or replacement item change then the warranty required for that change is covered at no additional charge by this service plan.

Applicable labour charges may apply for (but not limited to) the following:

  • If you have changed system components
  • If you have altered or modified system settings that has then caused the system to become inoperable
  • If cables or other items have been disconnected or changed on the system and this has caused the requirement for a service visit
  • If an ISP or router change requires a site visit to restore system operation
  • If an IT network change made by a party other than Life Style Store causes the system to become inoperable and requires a site visit for resolution

As part of your service plan you will receive scheduled site visits to complete a system health check. We will send you an email or SMS to schedule a time when this service is due. If you do not reply and confirm a date/time, then this site visit will be cancelled and we will make contact with you again when your next health check falls due. If you skip a system check and subsequently require one before the next check becomes due we will complete this at no charge.

During a site system check we will complete an inspection of the system to ensure that it is operating as it should and we will also perform any calibration work required to ensure this standard is met. We will also complete available and relevant software updates for any applicable products where this is possible.